Growing the accounts we already have with the people who already trust us.
There's old law, there's new law, and then there's Radiant Law. We are a purpose-driven law firm, winner of multiple awards as a legal pioneer, and the industry specialists in commercial contracting. We are breaking the mould of how legal services are delivered, working with an incredible range of international clients to accelerate contracting and add value to their business.
The role:
Our clients include some of the world's largest companies. We need someone who is at home with big corporates to own the health and growth of our key accounts, working alongside the Practice Leads and Account Leads who run day-to-day delivery.
What you'll do:
· Grow our clients: build and run account plans, find opportunities (through internal and external research) to cross-sell into other service lines and different business areas within our client base, expand scope and volume within current ones, and turn one-off projects into ongoing engagements.
· Lead renewals and renegotiations: manage renewal timelines, run the commercial conversations, and agree terms within our pricing framework that protect margin and strengthen the relationship.
· Keep clients happy: track client health across usage, satisfaction and sentiment, catch issues early, and see escalations through to a good close.
· Run the account rhythm: quarterly business reviews with Account and Practice Leads, plus whitespace and stakeholder mapping.
· Be the voice of the client internally: feed insight back into delivery, sales and marketing, including case studies, testimonials and use cases.
· Build a client-growth culture: by coaching ractice Leads and Account Leads to grow their own relationships.
What success looks like in 12 months:
· A live account plan for every client in your portfolio, refreshed quarterly
· Portfolio revenue growth beyond baseline expansion
· Cross-sell wins into at least one new service line where realistic
· Strong renewal rate, with margin held or improved
· Consulting engagements delivered where your skill set fits, leading to follow-on work
· A contribution to company-wide client satisfaction and gross profit targets
· Clean, current data in HubSpot.
What you'll bring:
Experience
· 5+ years in client-facing roles covering both growth and retention, ideally in professional or legal services
· A track record of growing large enterprise accounts
· Experience negotiating renewals and pricing with senior in-house buyers
· Experience in legal operations, process improvement or technology adoption is a plus
· Legal, contracting or AI-in-legal exposure helps but isn't essential if you learn quickly.
Skills and approach
· Structured account planning: you can run a strong account review on your own
· Commercial instinct: you read where a client is heading and shape the conversation early
· Clear writing that clients read and teams can act on
· Calm, honest handling of difficult conversations, both with clients and internally
· Happy to share an account with a lawyer and help them look good
· Comfortable working in a CRM, with HubSpot an advantage
· Technically proficient, confident using and experimenting with AI in your own work
Package
Competitive base plus a growth-linked bonus tied to cross-sell wins.
Want to join us?
Our team is curious, pragmatic, and always focused on doing great work - efficiently, creatively, and with purpose. If this all feels like a fit, we’d love to hear from you. Please apply via the link and tell us a bit about your experience and why the opportunity excites you.
Radiant Law is fully committed to the principles of equal opportunity, diversity and anti-discrimination. We encourage applications from all suitably qualified persons, regardless of race, age, gender, disability, religious belief or sexual orientation.
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